REFUND POLICY

1. Digital goods are delivered instantly

All purchases on ONION MARKET are digital products delivered immediately after payment. Because delivery is instant and automatic, refunds are handled case-by-case through the refund terminal.

2. Eligible refund reasons

• Product key / code is invalid or already redeemed at the time of purchase.
• Wrong product or wrong balance option delivered.
• Duplicate charge on your wallet.
• Payment error resulting in an incorrect order.

3. Requesting a refund

Logged-in users can open the Refund Terminal and submit a request with the order ID, reason, amount, payment details and proof. Proof of purchase (screenshot) is required; video proof is optional.

4. Review and payout

Refund requests are reviewed by the support team. Approved refunds are paid to the refund account or wallet you provided. Payout time depends on the selected method.

5. Non-refundable cases

• Requests submitted more than 30 days after purchase.
• Codes that were delivered and used successfully by the buyer.
• Abuse of the refund system.